Legal
Privacy Policy
Ta’seel AI respects your privacy. This Privacy Policy explains how personal information is collected, used, stored, and protected when you visit our website or contact us about our AI automation and custom software services.
1. Who We Are
Ta’seel AI is an AI automation and custom software solutions brand operated by Ta’seel AI, based in Saudi Arabia (referred to in this policy as “Ta’seel AI,” “we,” “us,” or “our”).
Legal entity: Ta’seel AI (مؤسسة تأصيل للذكاء الاصطناعي)
Commercial registration number: 2511103796
Business address: Jubail, Kingdom of Saudi Arabia
Privacy contact: sales-marketing@taseelai.com
Website: taseelai.com
The legal entity identified above is responsible for deciding how personal data collected through this website is used.
2. What Information We Collect
Information you provide. When you submit a project inquiry, send an email, or contact us, we collect the information you choose to provide, which may include your name, company name (optional), business email address and/or phone number, and details about your business challenge. With an inquiry we also record how you arrived at the website (for example, a referring website or campaign name), which does not identify you.
Basic technical information. When you visit the website, our hosting and security services may process technical data needed to operate and protect it, such as your IP address, browser type, pages requested, date and time of access, and security or error logs.
Cookies and analytics. With your consent, we use Google Analytics 4, provided by Google, to understand how visitors use the website, for example which pages are viewed, which buttons are clicked, and whether an inquiry was submitted. Google Analytics cookies (such as _ga) are set only after you select “Accept analytics” in the cookie notice. If you decline, no analytics cookies are set. We do not send your name, contact details, or inquiry text to Google Analytics, and advertising features are disabled. You can change your choice at any time using “Cookie settings” in the website footer. The website does not use advertising cookies or other third-party tracking.
Please do not send passwords, identification documents, financial account details, medical information, or other sensitive personal information through the general inquiry form.
3. Why We Use Information
We use personal information only for specific, legitimate business purposes, including to:
- Respond to inquiries and discuss requested projects or services.
- Prepare proposals and communicate about potential business relationships.
- Operate, secure, troubleshoot, and improve our website.
- Maintain necessary business records and meet applicable legal obligations.
- Send marketing communications only when we have an appropriate lawful basis and any required consent, with an easy way to opt out.
We do not treat submission of an inquiry as automatic agreement to receive unrelated marketing messages.
4. Legal Basis for Processing
Depending on the activity, we process personal data where permitted under Saudi Arabia’s Personal Data Protection Law (PDPL), including where processing is needed to respond to your request or take steps related to a potential service arrangement, to meet a legal obligation, or on another lawful basis permitted by the PDPL. We obtain consent where required, including for relevant direct marketing or optional tracking technologies.
Where processing is based on consent, you may withdraw that consent using the contact details above. Withdrawal does not affect processing already carried out lawfully or processing that has another lawful basis.
Providing information: Completing our contact form is optional. However, we need your name, a working contact method, and enough information about your request to respond meaningfully. Other requested details should be marked optional unless genuinely necessary.
5. When We Share Information
We may share limited personal information with trusted service providers that help operate our business, such as website hosting, business email, security, and contact-form delivery services. We provide only the information needed for the relevant task and apply appropriate confidentiality and security measures.
We may also disclose information where required by applicable law or a valid request from a competent authority. We do not sell personal information collected through the website.
Service providers used for this website: Hostinger (website hosting), FormSubmit (delivery of contact-form submissions to our business email), our business email provider, and, only if you accept analytics cookies, Google Analytics (Google).
6. Storage, International Transfers, and Security
We use reasonable technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse, or disclosure. No website or method of transmission is completely risk-free.
Hosting and processing locations: Website inquiries are delivered to our business email through FormSubmit, a form-delivery service, and are kept in our business email account. The website itself is hosted by Hostinger, which also keeps routine server logs and backups. Where you have accepted analytics cookies, Google Analytics data is processed by Google. These providers may store data outside Saudi Arabia.
If personal data is transferred or disclosed outside Saudi Arabia, we will do so only in accordance with applicable PDPL requirements and relevant rules on international transfers, including required safeguards and assessments where applicable.
7. How Long We Keep Information
We keep personal information only as long as necessary for the purpose for which it was collected, or for longer where a legitimate retention obligation applies.
Website inquiry retention period: Website inquiries that do not become customer relationships are deleted within 3 months after the last substantive interaction, unless a legal obligation requires otherwise.
Information connected to an active or completed customer engagement may be retained for the period required by the relevant agreement, business-record obligations, or applicable law. When retention is no longer justified, we delete, destroy, or anonymize personal data appropriately.
8. Your Privacy Rights
Subject to the PDPL and its applicable conditions and exceptions, you may have the right to:
- Be informed about how your personal data is processed.
- Request access to your personal data and a copy of it.
- Request correction or updating of inaccurate or incomplete data.
- Request destruction of personal data when applicable.
- Withdraw consent where consent is the basis for processing.
To make a request, email sales-marketing@taseelai.com and describe what you need. We may ask for enough information to verify your identity before responding. We will handle requests in accordance with applicable Saudi law.
If you have an unresolved concern about how your personal data is handled, you may submit a complaint to the competent Saudi data-protection authority through its official channels.
9. Third-Party Websites
Our website may link to external websites. Their privacy practices are controlled by their respective operators, and you should review their policies before providing information to them.
10. Changes to This Policy
We may update this Privacy Policy as our website, services, or legal obligations change. The latest version will be published here with an updated date. Where required by law, we will provide additional notice or obtain consent.
11. Contact
For privacy questions, requests, or complaints, contact:
Ta’seel AI
Email: sales-marketing@taseelai.com
Legal entity: Ta’seel AI (مؤسسة تأصيل للذكاء الاصطناعي)
Address: Jubail, Kingdom of Saudi Arabia